Privacy Policy

Last Updated: 19 July 2026

Welcome to UNISETS (“UNISETS”, “we”, “our”, or “us”).

At UNISETS, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit www.unisets.com, create an account, place an order, contact us, submit reviews, or otherwise interact with our website and services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue using our website and services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, technology, or the services we provide.

Whenever we make material changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our website after any updates become effective constitutes your acceptance of the revised Privacy Policy.

2. How We Collect and Use Your Personal Information

We collect personal information from different sources depending on how you interact with our website.

The information we collect enables us to:

  • Process and fulfill your orders.
  • Deliver products and provide customer support.
  • Manage your customer account.
  • Communicate with you regarding purchases, returns, and customer service inquiries.
  • Improve our website, products, and services.
  • Personalize your shopping experience.
  • Prevent fraud, abuse, and unauthorized activities.
  • Maintain the security and functionality of our website.
  • Comply with applicable legal and regulatory obligations.
  • Send promotional communications where you have provided your consent or where permitted by applicable law.

3. What Personal Information We Collect

Depending on how you use our website, we may collect different categories of personal information.

3.1 Information You Provide Directly

You may voluntarily provide personal information when you:

  • Create an account.
  • Place an order.
  • Subscribe to our newsletter.
  • Contact our customer support team.
  • Request a refund or exchange.
  • Leave a product review.
  • Participate in promotions or surveys.

The personal information you provide may include:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Account username and password
  • Order history
  • Customer support communications
  • Any additional information you choose to provide

Some of this information is necessary for us to process your order, provide customer support, or comply with legal obligations.

3.2 Product Reviews, Comments and Uploaded Photos

Customers who have purchased products through our website may choose to submit product reviews, ratings, comments, and upload photos of the products they have purchased.

When you submit a review or comment, we may collect:

  • Your name or display name
  • Your product rating
  • Your review or comment
  • Photos or images you choose to upload
  • Your IP address
  • Browser information
  • The date and time your review was submitted

We use this information to:

  • Display customer reviews and ratings on our website.
  • Help other customers make informed purchasing decisions.
  • Improve our products and services.
  • Detect spam, fraudulent activity, or abusive content.
  • Maintain the security and integrity of our website.

Reviews, ratings, comments, and uploaded photos may be publicly visible to other visitors.

Please do not upload content containing sensitive personal information or images of other individuals without their permission.

We reserve the right to moderate, edit, reject, or remove any review, comment, rating, or uploaded media that violates our Terms of Service, applicable laws, or community standards.

3.3 Information We Collect Automatically

When you browse or interact with our website, certain information is collected automatically through cookies and similar technologies.

This information may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Language preferences
  • Date and time of your visit
  • Pages viewed
  • Products viewed
  • Time spent on pages
  • Referral source
  • Website interactions
  • Shopping cart activity
  • Cookie identifiers

This information helps us:

  • Operate our website efficiently.
  • Improve website performance.
  • Analyze visitor behavior.
  • Enhance your shopping experience.
  • Detect technical issues and fraudulent activity.

3.4 Information We Receive from Third Parties

To operate our business effectively, we work with trusted third-party service providers who may provide us with information relating to your transactions or interactions with our services.

These providers may include:

  • WooCommerce
  • Stripe (payment processing)
  • Shipping and logistics providers
  • Dropshipping partners (including CJ Dropshipping)
  • Website hosting providers
  • Analytics providers
  • Marketing and advertising platforms

These service providers process personal information only to the extent necessary to perform services on our behalf and are expected to comply with applicable privacy and data protection laws.

4. How We Use Your Personal Information

We use your personal information only for legitimate business purposes and in accordance with applicable data protection laws.

Depending on how you interact with our website, we may use your personal information for the following purposes.

4.1 Providing Our Services

We use your personal information to:

  • Process and confirm your orders.
  • Prepare and ship purchased products.
  • Manage your customer account.
  • Process payments securely.
  • Verify transactions and prevent fraudulent activity.
  • Process returns, refunds, and exchanges.
  • Respond to customer service inquiries.
  • Communicate important updates regarding your orders.
  • Provide after-sales support.
  • Maintain accurate business records.

4.2 Marketing and Promotional Communications

Where permitted by applicable law or where you have provided your consent, we may use your personal information to:

  • Send newsletters.
  • Inform you about new products.
  • Notify you about special promotions and discounts.
  • Send personalized product recommendations.
  • Inform you about seasonal campaigns and special offers.

You may unsubscribe from our marketing communications at any time by clicking the “Unsubscribe” link included in our emails or by contacting us directly.

Please note that opting out of marketing communications does not affect transactional emails relating to your orders or account.

4.3 Analytics and Website Improvement

We continually work to improve the quality and performance of our website.

Information collected through cookies, analytics tools, and similar technologies helps us to:

  • Understand how visitors use our website.
  • Improve website navigation and usability.
  • Identify technical issues.
  • Optimize website performance.
  • Improve product selection and presentation.
  • Enhance the overall shopping experience.

Where possible, analytical information is processed in an aggregated or anonymized form.

4.4 Fraud Prevention and Website Security

Protecting our customers and our website is an important part of our business.

We may use personal information to:

  • Detect fraudulent transactions.
  • Prevent unauthorized access.
  • Verify customer identity when necessary.
  • Protect customer accounts.
  • Monitor suspicious activities.
  • Prevent spam, abuse, and malicious behavior.
  • Comply with legal and regulatory obligations.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and provide essential website functionality.

Cookies are small text files stored on your device that help websites recognize your browser and remember certain information.

5.1 How We Use Cookies

We use cookies to:

  • Keep items in your shopping cart.
  • Remember your account login status.
  • Remember your website preferences.
  • Improve website performance.
  • Analyze website traffic.
  • Understand visitor behavior.
  • Personalize your shopping experience.
  • Improve the effectiveness of our marketing activities.

5.2 Types of Cookies We Use

Our website may use the following categories of cookies:

Essential Cookies

These cookies are necessary for the operation of our website.

They enable important functions such as:

  • Secure login
  • Shopping cart functionality
  • Checkout process
  • Fraud prevention
  • Website security

Without these cookies, certain parts of our website may not function properly.

Functional Cookies

These cookies remember your preferences and improve your overall browsing experience.

For example, they may remember:

  • Language preferences
  • Currency selection
  • Login preferences
  • Recently viewed products

Analytics Cookies

Analytics cookies help us understand how visitors use our website.

These cookies may collect information such as:

  • Pages visited
  • Time spent on pages
  • Device type
  • Browser type
  • Navigation patterns

The information collected helps us improve our website and customer experience.

Marketing Cookies

Marketing cookies may be used to measure the effectiveness of advertising campaigns and to provide more relevant advertisements based on your interests.

Where required by law, these cookies will only be used after obtaining your consent.

5.3 Managing Cookies

Most web browsers allow you to manage, block, or delete cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of our website and limit your ability to use certain features, including the shopping cart and checkout process.

For more information about managing cookies, please refer to your browser’s documentation.

6. How We Disclose Your Personal Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

However, we may share your personal information with trusted third-party service providers when necessary to operate our business, provide our services, or comply with legal obligations.

6.1 Service Providers

We may share your personal information with carefully selected service providers that assist us in operating our business.

These may include:

  • Payment service providers (such as Stripe)
  • Shipping and logistics providers
  • Dropshipping partners (including CJ Dropshipping)
  • Website hosting providers
  • Cloud service providers
  • IT support and cybersecurity providers
  • Analytics providers
  • Marketing and advertising platforms
  • Customer support service providers

These providers receive only the information necessary to perform their services and are required to protect your personal information in accordance with applicable data protection laws.

6.2 Legal Requirements

We may disclose your personal information if we believe such disclosure is necessary to:

  • Comply with applicable laws or legal obligations.
  • Respond to lawful requests from public authorities.
  • Protect our legal rights and property.
  • Prevent fraud or illegal activities.
  • Protect the safety of our customers, employees, or the public.
  • Enforce our Terms of Service or other agreements.

6.3 Business Transfers

If UNISETS is involved in a merger, acquisition, sale of assets, corporate restructuring, or similar business transaction, your personal information may be transferred as part of that transaction.

If such a transfer occurs, we will take reasonable steps to ensure that your personal information remains protected in accordance with this Privacy Policy.

7. Payment Processing

We use trusted third-party payment providers to securely process payments made through our website.

Currently, payments may be processed through:

  • Stripe
  • Apple Pay (where available)
  • Google Pay (where available)
  • Other secure payment methods that may be offered during checkout

UNISETS does not store your complete credit card or debit card information on its own servers.

Payment information is processed directly by our payment providers using secure encryption technologies and in accordance with their own privacy policies and applicable legal requirements.

8. International Data Transfers

Because we serve customers worldwide and work with international service providers, your personal information may be transferred to, stored, or processed in countries outside your country of residence.

Whenever personal information is transferred internationally, we take appropriate measures to ensure that your information remains protected in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and, where applicable, the European Union General Data Protection Regulation (EU GDPR).

9. Third-Party Websites

Our website may contain links to websites, applications, or services operated by third parties.

These third-party websites operate independently from UNISETS and have their own privacy policies.

We are not responsible for the privacy practices, security measures, or content of any third-party websites.

We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.

10. Children’s Privacy

Our website and services are intended for individuals who are legally permitted to provide personal information under applicable law.

We do not knowingly collect personal information directly from children without appropriate legal authorization.

If you believe that a child has provided personal information through our website, please contact us immediately. We will take reasonable steps to investigate the matter and, where appropriate, remove the information from our records.

11. Data Security

Protecting your personal information is a priority for UNISETS.

We implement appropriate administrative, technical, and organizational security measures designed to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

These measures may include:

  • Secure website encryption (SSL/TLS)
  • Secure payment processing
  • Restricted access to personal information
  • Password-protected administrative systems
  • Security monitoring and fraud prevention measures
  • Regular software and security updates

Although we strive to protect your personal information using commercially reasonable security measures, no method of transmission over the Internet or electronic storage is completely secure.

Accordingly, we cannot guarantee absolute security.

12. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

  • Providing our products and services
  • Processing payments
  • Managing customer accounts
  • Responding to customer inquiries
  • Complying with legal, tax, accounting, and regulatory obligations
  • Resolving disputes
  • Enforcing our legal agreements

When personal information is no longer required, we securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and industry best practices.

13. Your Privacy Rights

Depending on your country or region of residence, you may have certain rights regarding your personal information under applicable data protection laws.

These rights may include the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete personal information.
  • Request deletion of your personal information where legally permitted.
  • Restrict or object to certain types of processing.
  • Withdraw your consent where processing is based on consent.
  • Request a copy of your personal information in a portable format, where applicable.
  • Object to the use of your personal information for direct marketing purposes.
  • Lodge a complaint with a relevant data protection authority.

Please note that some rights may be subject to legal exceptions or limitations.

To exercise any of these rights, please contact us using the contact details provided at the end of this Privacy Policy.

14. Marketing Communications

If you subscribe to our newsletter or choose to receive promotional communications, we may send you information about:

  • New product launches
  • Special offers and discounts
  • Seasonal promotions
  • Company news and updates
  • Product recommendations

You may unsubscribe from marketing emails at any time by:

  • Clicking the “Unsubscribe” link included in any marketing email.
  • Contacting us directly using the email address provided below.

Even if you opt out of marketing communications, we may still send you important non-promotional emails relating to your orders, account, customer support requests, legal notices, or updates to our services.

15. Complaints

If you have any questions, concerns, or complaints regarding how we collect, use, or protect your personal information, we encourage you to contact us first.

We are committed to addressing privacy-related concerns promptly and fairly.

If you are not satisfied with our response, you may have the right to lodge a complaint with the appropriate data protection authority in your country or region, where permitted by applicable law.

16. International Users

UNISETS serves customers in multiple countries.

If you access or use our website from outside the United Kingdom, please be aware that your personal information may be transferred to, processed, and stored in countries where data protection laws may differ from those in your jurisdiction.

Regardless of where your information is processed, we take reasonable measures to protect your personal information and handle it in accordance with this Privacy Policy and applicable data protection laws.

17. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

UNISETS

71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Website: https://www.unisets.com

Email: contact@unisets.com

We will make reasonable efforts to respond to your request as soon as possible and in accordance with applicable legal requirements.

18. Effective Date

This Privacy Policy is effective as of 19 July 2026 and remains in effect until it is updated or replaced.

We recommend reviewing this page periodically to stay informed about how we protect your personal information and any updates to our privacy practices.