Refund and Returns Policy
Last Updated: 19 July 2026
At UNISETS, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, this Refund Policy explains how returns and refunds are handled.
By placing an order through https://unisets.com, you acknowledge that you have read and understood this Refund Policy.
1. Return Eligibility
Returns are accepted within 7 days of the delivery date.
To be eligible for a return, the item must:
- Be unused.
- Be in its original packaging.
- Be in resalable condition.
Items that do not meet these conditions may not be eligible for a refund.
2. How to Request a Return
Before returning any item, please contact us at contact@unisets.com and provide:
- Your order number.
- The reason for your return.
Our customer support team will review your request and provide you with the appropriate return instructions.
Please do not return any item without contacting us first.
3. Return Shipping Costs
Unless the item is defective, damaged, or incorrect, customers are responsible for the cost of returning the item.
4. Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.
To help us investigate the issue, we may ask you to provide photographs of the item and its packaging.
We will review the issue and work with you to determine the most appropriate solution.
5. Refund Process
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed within 5–7 business days using the original payment method.
Please note that your bank or payment provider may require additional time to complete the refund.
6. Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original product (if eligible) and place a new order through our website.
7. Contact Us
If you have any questions regarding this Refund Policy or would like to request a return, please contact us.
UNISETS
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Website: https://unisets.com
Email: contact@unisets.com